Upcoming events

    • 02/26/2026
    • 9:00 AM - 4:00 PM
    • Crowne Plaza, Philadelphia-King of Prussia

    2026 Customer Service Forum

    Presented by the PPMA


    Thursday, February 26, 2026

    Crowne Plaza Philadelphia/King of Prussia

    260 Mall Blvd, King of Prussia, PA 19406

    9:00am - 4:00pm


    Theme: From Panic to Confidence - Owning the Customer Experience

    Join the PPMA and industry professionals for the return of the Customer Service Forum, proudly hosted by the Pennsylvania Pest Management Association in collaboration with the Pest Women in Pest Management. This event is a prime gathering for customer service representatives, office personnel and CX managers who are eager to engage in a day filled with collaborative discussions about delivering an amazing customer experience and its pivotal role in business success.

    *This forum is truly geared for the front line, CX Rep, CX management and alike*

    What to Expect:

    • Engaging presentations on communication, service excellence, and client retention

    • Panel discussions with seasoned pest management professionals

    • Networking opportunities with peers and industry partners

    • Actionable takeaways to elevate your client service approach

    Space is limited—reserve your spot today and be part of the conversation shaping the future of client service in pest management.


    Registration is handled thru the PPMA website: CLICK HERE 




    Donations for A Woman's Place Domestic Violence Shelter will be collected during this event!


    The PA Women in Pest Management will be collecting donations to provide to A Woman's Place, a local organization helping those surviving domestic violence. Anybody who brings a donation to the Customer Service Forum will receive a complimentary ticket to win a raffle basket donated by the PA Women in Pest Management. A full list of donation needs is listed below. Thank you for helping us help others! 


    • 03/04/2026
    • 7:00 AM
    • 03/05/2026
    • 5:00 PM
    • The Tower Audion & Atrium at STAR, 100 Discovery Blvd., Newark DE 19713
    Register

    67th Annual DPCA Short Course - 2026 

    Wednesday, March 4 & Thursday, March 5, 2026

    University of Delaware

    The Tower Audion & Atrium

    100 Discovery Blvd

    Newark, DE 19716


    Audion Parking Map


    Hotel Accommodations

    The Embassy Suites Hilton, Newark Wilmington South

    654 S College Ave

    Newark, DE 19713


    Click Here for Room Block Reservation


    TENTATIVE AGENDA *Subject to Change

    Wednesday, March 4, 2025


    7:00a – 8:00a

    Registration, Exhibits & Continental Breakfast

    8:00a – 9:00a

    Opening Remarks

    9:00a – 10:00a

    Session 1 - 

    Jim Fredericks, PhD, BCE, Executive Director NPMA/PPMA

    10:00a – 10:30a

    Break & Exhibit Hall

    10:30a – 11:30a

    Session 2 - Safety & Best Practices in Pest Control

    Dave Fischer, Rentokil-Terminix

    11:30a – 12:30p

    Session 3 - Pest Identification for the Non-Entomologist

    Rick Cooper, PhD, Cooper Consulting

    12:30p – 1:30p

    Lunch / Exhibit Hall

    1:30p – 2:30p

    Session 4 - Get Smart: Understanding Mouse Behavior

    Matt Frye, PhD, Rodent & Structural Pest Mgmt Specialist, Cornell IPM

    2:30p – 3:30p

    Session 5 - Ticks, Biology, Habits and Control

    Ashley Kennedy, PhD, BCE, Tick Biologist, DE Fish & Wildlife, Mosquito Control Section

    3:30p – 4:00p

    Break & Exhibit Hall

    4:00p – 5:00p

    Session 6 - Evolution of IPM Cockroach Control at NYCHA PMD

    Natalie Wong, MS Entomologist, NYCHA Pest Mgmt Department


    *******************************************

    5:00p – 7:00p

    Banquet & Vendor Exhibit

    Food & Beverages Provided

    Door Prizes to be awarded, must be present to Win. Open to all registrants of the Short Course.




    Thursday, March 5, 2025

    7:00a – 8:00a

    Registration, Exhibits & Continental Breakfast

    8:00a - 9:00a

    Opening Remarks, DDA Update with Amanda Strouse DDA, Benefits of Membership with Jim Frederick, NPMA 

    9:00a - 10:00a

    Session 7 - Termites

    Dr. Jason Meyers, BASF 

    10:00a – 10:30a

    Break & Exhibit Hall

    10:30a – 11:30a

    Session 8 - Powder Post Beetles & Their Control

    Robert Verico, ACE, Western Fumigation

    11:30a – 12:30p

    Session 9 - Interpreting the Science of Entomology to Level Up Your Termite Game

    Jim Fredericks, PhD, BCE, Executive Director NPMA/PPMA

    12:30p – 1:30p

    Lunch & Exhibit Hall

    1:30p –2:30p

    Session 10 - Termites

    Faith Oi, PhD, Urban Entomology, University of Florida 

    2:30p – 3:30p

    Session 11 - Carpenter Ants

    Matt Frye, PhD, Rodent & Structural Pest Mgmt Specialist, Cornell IPM

    3:30p – 4:00p

    Break & Exhibit Hall

    Presented by UDairy Creamery

     https://www.udel.edu/academics/colleges/canr/about/udairy-creamery/

    4:00p – 5:00p

    Session 12 - Termidor HE Label Review & How it affects Section 22 of DDA Pesticide Rules and Regulations

    Richard Spigler, BCE, BASF & Chris Wade, DDA  


    Credits have been applied for with DE, MD, PA & NJ. Final determination is up to the Department of Agriculture for each state. 


Copyright 2025 Delaware Pest Control Association.
"Delaware Pest Control Association" is a 501(c)6 non-profit organization.

PO Box 1166, Dover, DE 19903-1166

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