2026 Customer Service Forum by the PPMA

2026 Customer Service Forum

Presented by the PPMA

Thursday, February 26, 2026

9:00am-4:00pm

Crowne Plaza Philadelphia/King of Prussia

260 Mall Blvd, King of Prussia, PA 19406

Theme: From Panic to Confidence - Owning the Customer Experience

Join the PPMA and industry professionals for the return of the Customer Service Forum, proudly hosted by the Pennsylvania Pest Management Association in collaboration with the Pest Women in Pest Management. This event is a prime gathering for customer service representatives, office personnel and CX managers who are eager to engage in a day filled with collaborative discussions about delivering an amazing customer experience and its pivotal role in business success.

*This forum is truly geared for the front line, CX Rep, CX management and alike*

What to Expect:

• Engaging presentations on communication, service excellence, and client retention

• Panel discussions with seasoned pest management professionals

• Networking opportunities with peers and industry partners

• Actionable takeaways to elevate your client service approach

Space is limited—reserve your spot today and be part of the conversation shaping the future of client service in pest management.

Registration is handled thru the PPMA website: CLICK HERE 

Donations for Laurel House Domestic Violence Agency

The PA Women in Pest Management will be collecting donations at the PPMA Client Services Forum to provide to Laurel House, a local organization helping those surviving domestic violence. A full list of donation needs is listed below. For more information about Laurel House, visit www.laurel-house.org. Thank you for helping us help others!